Course Cancellation

& Refund Policy

​

PURPOSE

At InnaCare, we understand that unexpected situations can arise. This policy outlines the cancellation, transfer, and refund conditions for all public, private, workplace, and mobile training courses delivered by InnaCare.

Our goal is to provide fair, transparent, and flexible arrangements while ensuring course resources, trainers, venues, and administrative costs are appropriately managed.

 

1. COURSE BOOKINGS

A booking is confirmed once:

• Payment is received; or

• An invoice arrangement has been approved by InnaCare.

Participants are responsible for:

• Providing accurate booking details

• Completing any required pre-course learning

• Attending the course at the scheduled time and location

 

2. PARTICIPANT CANCELLATIONS

More Than 7 Days Before Course

Participants who cancel more than 7 days before the scheduled course date may choose:

• A full refund; OR

• Transfer to another available course date at no additional cost

 

3–7 Days Before Course

Participants cancelling between 3 and 7 days before the course may receive:

• A 50% refund; OR

• One course transfer to another available date

Additional transfers may incur an administration fee.

 

Less Than 48 Hours Before Course

Cancellations made within 48 hours of the course are generally:

• Non-refundable

However, InnaCare may offer a transfer (may incur a 50% rescheduling fee) at its discretion in compassionate or exceptional circumstances, including:

• Illness

• Family emergency

• Workplace emergency

Supporting documentation may be requested.

 

3. NON-ATTENDANCE (“NO SHOWS”)

Participants who:

• Do not attend the course; or

• Arrive excessively late and cannot complete assessment requirements

will be considered a “No Show.”

No refund will apply.

A new booking fee may be required to rebook.

 

4. COURSE TRANSFERS

Participants may request a transfer to another course date.

Conditions:

• One complimentary transfer may be offered where reasonable notice is provided

• Transfers are subject to course availability

• Requests must be made in writing via email

Transfer requests:
dave@innacare.com.au

​

5. PRIVATE GROUP & WORKPLACE BOOKINGS

For onsite workplace or private group bookings:

More Than 14 Days Notice

• Full refund or reschedule available

7–14 Days Notice

• 50% cancellation fee may apply

Less Than 7 Days Notice

• Full course fee may apply due to trainer allocation, venue preparation, and resource costs

 

6. INNACARE COURSE CANCELLATIONS

InnaCare reserves the right to:

• Reschedule courses

• Change trainers or venues

• Cancel courses due to insufficient numbers, trainer illness, emergencies, or unforeseen operational issues

If InnaCare cancels a course, participants will be offered:

• A full refund; OR

• Transfer to another course date

InnaCare is not responsible for:

• Travel costs

• Accommodation expenses

• Loss of income

• Other indirect costs incurred by participants

 

7. ONLINE LEARNING REQUIREMENTS

Some nationally recognised courses require online pre-course learning.

Participants who:

• Do not complete mandatory online learning before attendance
  may be unable to participate in the practical session. & certification will be delayed until successful completion of online learning.

Refunds may not apply where online learning has already been accessed or partially completed.

 

8. ASSESSMENT & CERTIFICATION

Refunds are not provided where a participant:

• Is deemed Not Yet Competent

• Fails to complete assessment requirements

• Cannot provide required identification or evidence

• Cannot perform mandatory practical tasks required by the training package

 

9. EXCEPTIONAL CIRCUMSTANCES

InnaCare understands that life circumstances can change suddenly.

Compassionate consideration may be provided for:

• Medical emergencies

• Hospitalisation

• Family crisis

• Mental health circumstances

• Workplace emergencies

Each request will be assessed individually.

 

10. AUSTRALIAN CONSUMER LAW

This policy operates in accordance with:

• Australian Consumer Law

• Victorian consumer protection requirements

Nothing in this policy removes rights available under Australian Consumer Law.

​