HLT21020 Certificate II
in Medical Service 
First Response

Qualification Description

 

This qualification reflects the role of first medical response workers or volunteers who provide initial care to patients. These people provide basic first aid and emergency responses in the pre-hospital/out of hospital environment.

This program has been designed to equip the student with the necessary knowledge and skills to enable them to carry out basic first aid, encompassing a variety of conditions or injures. Offering a practical/hands on approach to first aid to improve patient outcomes.

This program is delivered to existing workers who demonstrate extensive industry experience and knowledge in the industry. Existing workers seeking delivery under this program would hold roles such as emergency response team member, supervisors, labourers, tradespersons and health and safety officers within the industry areas. 

Individuals completing this program are generally required by their workplace to undertake formalisation of their knowledge and skills as a workplace role requirement; or are required to continue to update or meet legislated or regulated industry requirements and sites standards as set by industry and their employer.

The existing workers undertaking this qualification will be able to demonstrate competency through a combination of training and recognition of prior learning.

The Certificate II Medical Service First Response – Existing Workers program is delivered in a practical context on site with extensive demonstration of knowledge and skills required to meet competency of the units outlined in this Training and Assessment Strategy.  

Provider of Training and Assessment

 

This qualification is delivered and assessed on behalf of Allens Training Pty Ltd RTO 90909 by Innacare

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Qualification Structure

 

HLT21020 - Certificate II in Medical Service First Response

Units included as part of this qualification.

• HLTAID011 - Provide First Aid

• HLTWHS005 - Conduct manual tasks safely

• HLTWHS002 - Follow safe work practices for direct client care

• HLTINF006 - Apply basic principles and practices of infection prevention and control

• BSBMED301 - Interpret and apply medical terminology appropriately

• HLTAAP001 - Recognise healthy body systems

• CHCDIV001 - Work with diverse people

• HLTWHS006 - Manage personal stressors in the work environment

• HLTOUT010 - Communicate in complex situations to support health care

 

Qualification Delivery

 

This qualification can be delivered/assessed in the workplace or at facility organised by the training provider.

 

Entry Requirements

 

An individual undertaking this qualification with Allens Training Pty Ltd will need to demonstrate the following to be eligible for entry:

• Satisfactorily complete a language, numeracy and literacy assessment prior to or on course commencement to assess capacity to meet the LLN requirements of this course

• Physical capability to be able to meet the demands of the practical demonstration skills

• Personal safety equipment as stipulated by the workplace environment

Online study options:  The online learning program can be found in the student portal. Students must have access to a computer, smart phone, tablet or other electronic device with access to the internet to complete the online studies and practical assessment.

 

Qualification Duration

 

The enrolment period for the HLT21020 Certificate II in Medical Service First Response is set at 6 months, providing students with sufficient time to complete all course requirements. Individuals with prior industry experience, relevant qualifications, or substantial practical knowledge may complete the course in a shorter timeframe by utilising Recognition of Prior Learning (RPL) or Credit Transfer (CT) for applicable units of competency.

This flexible approach acknowledges the existing expertise of experienced professionals, allowing them to streamline their learning journey while upholding the quality and rigour of the program. Adjustments to the enrolment period are tailored to each student's background and progress.

This flexible enrolment model ensures the qualification accommodates individual circumstances, supports timely completion, and maintains compliance with training standards while preparing students for industry-specific outcomes.

 

Assessment Requirements

 

Individuals undertaking this course will be expected to complete both written and practical assessment tasks.

 

Learning Rights, Responsibilities and Support, including Complaints

 

Please note that enrolment to this course is made with Allens Training Pty Ltd RTO 90909. Please refer to the student handbook located on the RTO website allenstraining.com.au (https://allenstraining.com.au/students/student-handbook) for all details relating to rights and responsibilities including complaints and appeals.

Assessment Activities

 

HLTAID011 Provide First Aid

Performance tasks and practical scenarios:

• Perform CPR on an adult (incl. the use of an AED and placing a casualty into the recovery position)

• Complete a first aid incident report form based on the simulated first aid scenario

• Perform CPR on an infant

• Manage a casualty with anaphylaxis

• Manage a casualty with asthma

• Manage a choking casualty

• Manage a casualty with non-life-threatening bleeding and shock, requiring minor wound cleaning

• Manage a casualty with a nosebleed

• Manage a casualty with a fracture and dislocation

• Manage a casualty with a sprain and strain

• Manage a casualty with envenomation (snake/ funnel-web spider bite)

Theory assessment: A written assessment consisting of multiple-choice questions. 

 

WHS Cluster

Practical assessment

• Simulated Scenario – Follow Safe Work Practices - Fire Evacuation

• Simulated Scenario – Manage Exposure to Body Fluids

• Simulated Scenario – Manage Exposure to a Sharp, Blood and a Needlestick Injury

• Performance Task – Safe Work Practices for Infection Control

• Performance Task – Horizontal movement

• Performance Task – High-to-Low Manual Movement

• Performance Task – Low-to-High Manual Movement

Documentation

• Risk Assessment

• Incident Report

• Description of Manual Handling Tasks

Theory assessment: A written assessment consisting of short-answer and multiple-choice questions. 

 

Communication Cluster

Practical assessment

• Develop personal Stress Management Plan

• Manage two (2) Workplace Stress Situations:

• Colleague Work Performance

• Upset Family Member

• Evaluate Personal Stress Management Plan

• Respect and Recognise the Needs of People from Diverse Social and Cultural Backgrounds in three (3) Different Situations

• Performance Task - Deliver an Informal Information Session to New Staff Reflecting on Your Own Perspectives of Diversity

• Simulated Scenario - Communicate In four (4) Complex Situations

  1. Aggressive Patient

  2. Patient with Disabilities

  3. Mental Health Concern

  4. Upset Family Member

Documentation

• Personalised Stress Management Plan  

• Stress Management Evaluation form

• Incident Report Form

Theory assessment: A written assessment consisting of short-answer and multiple-choice questions. 

 

Clinical Cluster

Practical Assessment

• Simulated Scenario - Name Body Systems, Organs and Functions

• Simulated Scenario – Communicate Information

• Simulated Scenario – Patient Handover

Documentation

• Body Systems, Organs/ Components Form 

• Body System Functions & Common Conditions/ Diseases Form 

• Interrelationships Between Body Systems Form 

• Complete two (2) Case Studies

• Patient Handover Report

Theory assessment: A written assessment consisting of short-answer and multiple-choice questions. 

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